I requested assistance through the phone and online support and was told to seek assistance instore. The first time this happened was six hours before an assignment was due in the peak of assessment hell. However, there is an issue with the touch screen that makes the mouse jump erratically around the screen - making using the computer impossible. I purchased this laptop specifically for the touch screen to make notetaking easier whilst at university. I purchased a HP Pavilion x360 Convertible two years ago. Settle in for a wild ride about my laptop… possessed by a ghost mouse laptop.
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